F.A.Q.
To skate on their rinks you have to be at least 5 years old. Skaters aged between 5 and 12 are classed as children and must be accompanied by an adult (18+). You can skate on their rink up to any age, although you are responsible for skating safely and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.
Their Ice Skate Marshalls are there to monitor safe skating and will assist when possible if you are a novice. They do have Skate Aid penguins available for young children. These cannot be pre-booked so please arrive early at the session to hire one. They are £5 each to hire and are available from the Skate Exchange area. PLEASE NOTE – These are limited in number and availability at the rink, subject to business levels and they cannot guarantee their availability.
Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Ice Box Entertainments is not responsible for your skates, shoes or property when skating at their rinks. Lockers are available for private property, at a small charge in the skate exchange area if you are skating.
Sessions last for one hour including 15 minute end time to remove skates. Please arrive at the Skate Exchange at least 15 minutes before you session time to allow ample time to put your skates on and store belongings.
They recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on site at busy periods. Tickets can be printed at home from the online system. This will guarantee your selected session time. The Box Office on site is open daily, although will have varying lengths of queue at peak times.
On all outdoor ice rinks there is a risk of getting wet, if you fall over and have any contact with the surface of the ice rink. As the rinks are open-air, rain or snow is also a possibility so please wrap up warm in appropriate outdoor clothing, with hats, gloves and scarves! It is still safe to skate on the ice during rain and snow and this does not affect the ability to skate on the rink.
Yes they have an adjoining spectator decked area and viewing platform at their ice rinks. This is not a covered area so please also wrap up warm!
Spectators do not have to pay to access the decked viewing areas.
Unfortunately they cannot offer any refunds for non-attendance. Where it is possible, they will try to accommodate you in another session, this will be subject to availability and ticket category.
Usually the outdoor ice rink is open in all weathers. Their advanced cooling equipment keeps the rinks frozen and operational in most weathers. In the unlikely event that extreme weather conditions force them to close the rink they will arrange for you to book into an alternative session. Their manager will make this decision in the interests of your safety. No refunds will be given.
Yes, there is a Cabin bar serving Mulled wine, Hot Drinks, Hot drinks and ciders and a number of Street Food Stalls and exciting Vauxhall Sunday Brunch events.
Yes, the ice rink is fully accessible for wheelchair users. It’s also free for a carer to accompany you on the rink. If you have already paid for the carer to skate don’t worry! Just head to the box office on the day and we’ll issue you a refund.
Yes there are limited temporary toilet facilities adjoining the rink. Skates will need to be removed before accessing the toilets.
